ArrowscapeSupport
Something not working, or have an idea? Email us and we will help.
Please include your phone model, OS version, and the app version (shown at the bottom of Settings). A screenshot helps a lot.
Common questions
How do I restore my Remove Ads purchase?
Open Settings and tap Restore Purchases. Sign in with the same Apple ID or Google account you used to buy it. Coin packs are used up when bought, so they cannot be restored.
Can I play without internet?
Yes. All puzzles, modes and your progress work offline. Ads and purchases need a connection, and if an ad cannot load the game simply carries on.
I bought Remove Ads but still see an ad.
Remove Ads stops the ads shown between levels. Optional rewarded ads (watch to get an extra life or a hint) stay available because you choose them. If you still see interstitial ads, tap Restore Purchases in Settings.
I lost my progress after changing phones.
Progress is saved on your device only. If your phone’s backup (iCloud or Google backup) included the app, your progress comes back when you restore the backup. Otherwise it cannot be recovered, because we do not store it on a server.
How do I delete my data?
Use Settings → Reset progress, or uninstall the app. We hold no account or personal data on our servers. See the Privacy Policy.
How do I change my ad or tracking choices?
On iPhone: Settings → Privacy & Security → Tracking. In Europe and the UK you can reopen the consent form from Settings → Privacy choices in the app.
Request a refund
Refunds for App Store purchases are handled by Apple (reportaproblem.apple.com) and for Google Play purchases by Google Play support. We cannot refund on their behalf, but we are happy to help if something went wrong.